The Customerneeds to initiate request for return within a period of 7 days from the date of delivery. You can reach us on our online support helpline +91 22 2674 3289 / 3356 / 4089 or drop an email at email@example.com where our team will take things forward, at the earliest.However Hepo will allow return of products only in the following cases:
- Product is defective at the time of delivery.
- Product is damaged at the time of delivery.
- Product is different from description on the website.
- Customer needs a different product.
Terms and Conditions for Return
Once the request has been made by the customer, the replacement procedure shall be initiated and replacement shall be made within 30 days from the date of request.If you don't get the replacement within the promised date, contact us immediately at our helpline or email.
The return and replacement of the product is subjected to the following terms and conditions:
- Product must be in its original condition
- Only unused, unaltered, unsoiled products will be accepted
- Brand packaging should be intact
- The receipt of the original invoice should be available
- No physical damage to the box or to the product
- No return without original packaging and accessories
- Return request should be made within the specified time frame
Where the products cannot be replaced we shall refund you for the same within 30 days from the date of request for return.We shall accordingly mail you confirming the refund within the specified time frame.
If you want to cancel your order,you need to call at our help line number +91 22 2674 3289 / 3356 / 4089 or email us at firstname.lastname@example.org before delivery of the product(s) as ordered.
However Hepo India Private Limited (Hepo India) can at its own cancel the order in the following event:
- Where the product(s) are no longer available or temporarily out of stock
- Where there are non-serviceable locations
- There is a Restriction on the quantity ordered
- Problems/objections are raised by Credit and Fraud Avoidance Department
- Incomplete or inaccurate address of the customer
In the event any of the aforesaid takes place, Hepo India shall inform the customer within 3 days from the date of purchase order. However if the problem still persists Hepo India shall cancel the order after prior intimation to the customer and initiate refund if applicable.
" Note: The cancellation and return policy shall not be applicable for purchase of goods made by authorized dealers/ OEMs through this website."